Majority Back Industrial Action After Failed Negotiations
More than 100 workers at Hitchin-based Crane Building Services and Utilities (BS&U) have voted overwhelmingly in favour of strike action following a prolonged dispute over pay, raising the prospect of significant disruption to the company’s operations.
Staff represented by the GMB Union backed industrial action by 84 per cent, after months of negotiations failed to yield what employees describe as a fair and competitive pay offer. The outcome signals growing frustration among the workforce, many of whom argue that their wages do not reflect their skills, experience, or contribution to the business.
The planned strike is expected to bring operations at the Hitchin site to a standstill, placing pressure on the company to return to the negotiating table with an improved offer.
Second Dispute in Two Years Highlights Ongoing Tensions
This latest ballot marks the second time in just two years that workers at Crane BS&U have resorted to industrial action in pursuit of higher pay. The recurring disputes point to deeper tensions between management and staff, particularly around compensation and recognition.
Union representatives say the situation reflects a broader issue within the organisation, where employees feel their expertise is undervalued despite delivering essential services and maintaining operational performance.
The prospect of repeated strikes may also raise concerns among clients and stakeholders about continuity of service, as well as the company’s ability to retain skilled labour in a competitive market.
Union Criticises Employer Over Pay and Recognition
Andre Marques, GMB Regional Organiser, sharply criticised the company’s approach to negotiations and highlighted the dissatisfaction among workers.
“Our members have consistently told us they feel undervalued by their employer and that their experience is not respected.
“These are highly skilled workers who deliver enormous value for Crane BS&U and they deserve to be compensated fairly.
“It is shocking that they are having to take strike action yet again to get management to listen to their concerns.
“It’s time for Crane BS&U to pay our members what they are worth and put forward a fair offer to prevent a walk out.”
The union maintains that the ballot result sends a clear message to management that employees are prepared to take decisive action if their concerns continue to be overlooked.
Operational Impact and Next Steps
If the strike proceeds, Crane BS&U’s Hitchin operations are likely to be severely affected, with the potential for delays and service interruptions. While no specific dates for industrial action have yet been confirmed, the strong mandate increases the likelihood of imminent disruption unless a resolution is reached.
Employers across the UK have faced mounting pressure in recent years to address wage concerns amid rising living costs and increased competition for skilled workers. In this context, disputes such as the one at Crane BS&U reflect wider challenges in balancing cost control with workforce retention and morale.
For now, attention will turn to whether renewed negotiations can avert a walkout. The union has indicated its willingness to engage, but insists that any revised offer must meaningfully address workers’ expectations.
As both sides consider their next moves, the dispute underscores the continuing importance of constructive dialogue in resolving industrial relations issues—and the risks businesses face when that dialogue breaks down.
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