Whitestar Asset Solutions, a subsidiary of the Arrow Global Group, specializing in the purchase and management of problematic banking assets, such as bad debts, has launched a new corporate page, aimed entirely at debtor clients.
“We’ve always wanted to have a truly useful corporate page for the customer. So far we’ve had a hybrid, with a lot of public information and one focused on investors. The biggest challenge has been to align a complete digital experience through a personalized service, while introducing new features that allow us to be even closer To our customers,” Joao Bugalo, Chief Regional Officer, Arrow Global Portugal, explained in a statement.
The “Call me Back” and “Live Chat” options are new features of the site, and they “allow for more direct and informal contact with operations managers,” and a blog with financial literacy content has been created to support clients in managing the family budget, as well as with recommendations Useful for young children.
“In the second phase, the new page will include a special area, where clients will be able to access all information about their operations, be able to perform certain operations and benefit from a more direct and close connection,” promises Whitestar, which presents itself as a leader in Portugal in managing portfolios. Credit and real estate, with over €11 billion in assets.
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