TheBritish Gas Debt Collectors Forced entry into homes of vulnerable customers to install prepayment metersPresented by British newspaper The Times.
As the newspaper found, some companies in the United Kingdom Obtained court orders giving the legal right to enter a property and fix a gas meterIf customers do not pay their bills.
Continue to enjoy this source of energy at home, as well They were forced to settle their debts and face possible cuts if they didn’t.
Without revealing his journalistic intentions, The Times’ journalist joined debt collection firm Arvado Financial Solutions and later joined forces with agents to compel the accountants’ adjustment to cover the story.
A single father with three young children and a mother with a four-week-old baby “Just two of many customers”Vulnerable” this journalist faced.
Centrica Gas CEO Chris O’Shea told the Mirror in a statement: “Protecting vulnerable customers is an absolute priority and we have clear processes and policies in place to ensure we manage customer credit carefully and securely. The allegations surrounding our contract with Arvato are unacceptable and we have immediately ceased warrant proceedings.”
The company reveals that it has “recently revised internal processes to support prepaid customers”, and is creating new funds of 11.3 million euros “to support prepaid customers who need assistance”.
The Energy Minister, Graham Stewart, will meet with British Gas on Thursday afternoon following the release of the report.
The Prime Minister’s official spokesman described the British Gas development as “deeply shocking and concerning”. “British Gas has put a proper stop to this practice,” he assured.
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