As part of the business Marathon in defense of public service users, which takes place across the country in June, the Office of the Comptroller General of the Federation is promoting a webinar next Wednesday (23) at 17:00. The event will be broadcast by CGU Official YouTube Channel.
Due to the novel coronavirus pandemic, which has increased the number of citizens’ demands in all areas of government, one of the topics under discussion will be “the right to good public health and the role of the Ombudsman”. The matter will be served by Oncoguia Institute president, Luciana Holtz, and the Ombudsman for Brazilian Hospital Services (Ebserh), Savannah Dantas.
The webinar will be conducted by the General Ombudsman of the Federation, Valmir Gomes Dias, who will open the discussion on the topic “The rights of users of public services: what are they and how to protect them?”. The live show will also include a presentation by the Ombudsman of the City of Santos, Rivaldo Santos de Almeida Jr., on “Users’ Rights in the Municipal”. “What will the government do with my request?” The centerpiece of the presentation will be the General Coordinator of Assistance to the Citizens of the OGU, Rafael Antonio Dal Rosso.
memory of the law
The Public Service Users Defense Marathon is being developed by the Communications Working Group of the National Ombudsman Network, chaired by the Ombudsman of Empresa Brasil de Comunicação (EBC), with the support of the Federal Comptroller General, through the Ombudsman-General of the Union (OGU) . This initiative marks the fourth anniversary of Law No. 13.460/2017, which deals with participation, protection and defense of the rights of users of public administration services.
Each ombudsman will post cards and audio recordings on their social networks and will be able to develop procedures in their area. Parts are available on the web page. With the #esse Direitoédetodos, the message is always to encourage citizens to use the Ombudsman to report, request, suggest, praise and complain about the services provided in their city. The three ombudsmen with the most views will win gold, silver, and bronze medals for social engagement.