Regular Mercadona consumers used the company's social media networks as a direct communication channel to resolve product-related issues, from damaged items to accessibility questions. Recently, frequently asked questions from users include questions about products that have disappeared from the shelves.
Jesus, a user of X (formerly Twitter), was the latest to take to social media to ask a question of this kind. The customer is missing out on a 92% black cocoa bar, with 0% added sweeteners and sugars. “Mercadona, what happened to this product?”
In response, the company announced that the product was no longer available on supermarket shelves. However, they did offer a “similar” alternative.
“Hello, Jesus. We no longer sell the product, but we now have a 99% cocoa chocolate bar, which contains no added sugars, just the sugar that is naturally found in cocoa. Mercadona replied: “We noticed your interest in those responsible for the product so that they can remember that.” “.
@mercadona What happened with this product? pic.twitter.com/hfY6CI7LZZ
– Jesus (@jesuscabcar) April 22, 2024
Emily Brontë is a journalist and feature writer specialising in culture, entertainment, literature, and current affairs. She is dedicated to producing clear, accurate reporting that helps readers stay informed about developments in the UK and around the world.
