FElipa Garnel, through a post on her Instagram account, showed her dissatisfaction with the failures in serving TAP customers.
“While we are only talking about millions of TAP, with one of the strongest arguments for the survival and continuity of the company being the fact that it is essential for tourism and development in Portugal, this cannot happen,” she began by saying, clearly upset by the situation.
“I don’t like or want to put everything in the same suitcase. I value TAP pilots as one of the best in the world, I trust the safety of the carrier, I have no complaints about onboard service, But what happened to me today (which should happen daily with thousands of people) is a disgrace! pure incompetence‘, mint.
“I need to take care of a reservation issue and I can’t do it online. I called the number the company provides to customers, to try and resolve it. I had the patience to put the phone on speakerphone and listen to a repeating song for an hour, waiting for someone to answer me. Unfortunately, after 60 minutes I haven’t heard an audio or poor recording explaining the reason for the delay in service, let alone an apology. I repeat: this is a shame,” he says.
“Is this how TAP intends to be vital for tourism in Portugal? Is this service intended to serve its customers (Portuguese and foreigners)?”
Who is responsible for this? The Portuguese flag can only be drawn on planes. It should be engraved in the minds of everyone who works at TAP. From the CEO who answers (or in this case does not answer!) on the phone. Otherwise, it is better for the so-called tourism and development not to have a leading company.”
From the start, many Garnel followers identified themselves with this issue, claiming that the same thing had happened to them.
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