The ANDREAS Family Health Unit yesterday released new operating procedures for the telephone service to users.
The implementation of the telephone service for users began beforeA callback system, basically, is a programmed and automatic callback service“.
In this way, the userInstead of busy ringing or long waiting“You will receive”Interactive response telling you when to introduce you.
USF ANDREAS states that the system “sThe person who made the call is asked to enter their contact number.it is also possibleLeave a message with the contact number“.
According to USF ANDREAS, all registered users of this family health unit “Those who call the phone number 261818130, during business hours from 08:00 to 20:00, can leave this call request “.
In addition to that “The user must choose the desired option and wait to be contacted as quickly as possible.
All calls will be returned as soon as possible. To speed up the process, the user must have a user identification number with him. The call does not identify who is calling, so when calling the user must provide identification as usual in any service. There may be occasional call flow restrictions.” [texto da responsabilidade do c, saúde de Mafra]
In Polo da Azueira, phone service will continue by calling 261931368.
USF ANDREAS also refers to, “We guarantee that all calls are returned on the day, and the entire procedure is recorded.”
In the building of the Mafra Norte unit there are the following units:
- USF Andreas – 261818130
- USFD Joao V – 261818120
- UCSP Mafra (without doctor and Dr. Rita Silvestre) – 261818115
- USP (Public Health) – 261818110
- Supplementary Service – 261818112
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