Hey The level of Portuguese dissatisfaction with the health sector has risen this year, according to data from an analysis conducted by Portal da Queixa.
According to the analysis in question, “2690 complaints Regarding the health sector, an increase of 27% compared to last year.” The analysis takes into account the period from January to the first ten days of September. In 2022, 2,125 complaints were registered until that time.
The main reasons for user dissatisfaction are related to delays in service and poor performance of professionals, which represents 38.5% of incidents.
According to the same analysis, the specialties in which the largest number of complaints are recorded are: Obstetrics and Pediatrics.
“According to the data analyzed, 55.2% of complaints targeted health care providers in the private sector, with The public sector was the target of 44.8% of complaints.reads the analysis.
While NHS reform is being discussed, this analysis also devotes a note to the public sector, providing more detail about these complaints. According to the data, poor service represents 32.1% of complaints in this sector, followed by delayed service (13.8%), and problems with scheduling appointments and exams (11.1%).
The least common complaints are related to communication with authorities (11.1%), and finally the lack of information (7%).
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