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ABOVE: Passengers boarding a flight at London Luton Airport

The aviation regulator has rated London Luton and London Stansted airports as being 'good' for wheelchair users and passengers with disabilities...

A report from the CAA looks into the accessibility performance of 30 UK airports.

In response, Nick Barton, CEO of London Luton Airport said: "We're delighted the CAA has recognised the steps we have been taking to make sure all our passengers have an enjoyable and easy experience with us. 

With more passengers choosing to fly with us every year, it's important to us that all travellers have a smooth journey. That's why, as we continue to transform the airport, we have worked with various partners, including Luton Dementia Action Alliance, The National Autism Society and RNIB, to introduce a number of new services for passengers who need assistance. 

We have also instigated training programmes for our staff to better help those who need support and we'll continue making improvements across the airport".

Heathrow, Manchester, East Midlands and Exeter airports need to do more though, as they've been rated 'poor'. Officials say in some cases, disabled passengers at Heathrow are being forced to wait up to two hours for help disembarking planes.

The CAA's Richard Moriarty told Sky News: "It is critical Heathrow raises its game in terms of the service it provides to disabled passengers.

The good news is Heathrow recognises that, and Heathrow has put in place commitments and plans to do just that over the next year".

Penny Wilkinson has two children on the austism spectrum and says airports are often stressful and difficult: "I would find it a lot easier if people were aware of their needs.

I think sometimes to be with crowds - if it's really busy or waiting a long time - they sometimes might have a little bit of a meltdown.

So I feel a lot calmer in myself if staff are aware that they've got needs".

Disability charities broadly welcomed the findings of the report but added it's vital airports take action to improve.

Selina Mills, from Leonard Cheshire Disability, said: "You don't have to be specialist care trained to treat someone as an individual and to think about what they need.

Everyone has difficulties in airports, they're complicated places but I think you just need to make sure your staff know what they're doing".

The CAA said it would continue to monitor standards.

Transport Secretary Chris Grayling said: "It is encouraging to see the overwhelming majority of UK airports providing a good service for passengers with a disability, but I am determined to push the aviation industry to do more."

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